The six steps are:
![](https://www.subnetsurfer.com/wp-content/uploads/2019/01/trouble-e1547339909277.png)
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem and implement the solution.
- Verify full system functionality and if applicable implement preventative measures.
- Document findings, actions, and outcomes.