Scam Prevention

Scammers posing as various organizations like your Bank, Amazon or any organization that you deal with and may send you calls, texts, and emails with various tactics to try to deceive you to provide personal information or sign-in credentials.

What to watch out for?

Scammers may try and tell you there is a fraud investigation and you must “verify” your account or claim there is an unauthorized or fraudulent activity on your account.

How can you avoid being scammed?

• Companies will never ask you to share your password, account sign-in One-Time Password (OTP), or verify sensitive personal information over the phone.
• Visit the Message Centre on the companies official website or on their app if they have one to review authentic emails from them.
• Go directly to their website, and go to Your Account to make changes to your billing and account information.
• Most Customer Service is available 24/7 to help with any questions you may have, always verify telephone numbers before you dial them.
• Never use a telephone number contained in emails, always verify.

Keep others safe

If you receive communication — a call, text, or email — that you think may not be from a company that you know, do not respond, or forward it to other unsuspecting people. This type of communications should be reported to the true or real company, who’s name is being used. They will confirm that it is legit.

For more information on how to stay safe online, visit Security & Privacy on the Companies Customer Service page. You may also see their news pages to see if they have reported a breach from their side.

Remember to always verify the page you are accessing by a known means, NEVER follow a link from within an email. If however you happen to be signing up for an account with some company, they will normally send you a verification email to verify that it was you and that you have access to the email being used, so that is an expected mail and should be safe.